“We Offer Outstanding Service and Support to Ensure Your Ongoing Satisfaction”



You have the option to upgrade to an alternative copier/printer system for any reason without incurring any penalties.

Metro Business Systems guarantees it will provide the lowest equipment and service contract prices in the marketplace, and will back up this guarantee by providing 1 free month of service and supplies – equivalent to your contract allowance – to any customer with a lower priced documented competitive quote on comparable equipment and /or service contract within 90 Days of installation of a new copier/printer form Metro Business Systems.

Metro Business Systems averages a 4-hour response time from the time the service call is placed until a technician arrives at your office. You will receive one free month of service and supplies- equivalent to your current allowance – if Metro Business Systems misses a maximum response time of 4 hours on emergency calls.

You are eligible to upgrade to the latest line of copiers/printers equipped with equal or higher capabilities at any time during a 36, 48 or 60–month lease without incurring any penalties.

Konica Minolta Customer One Guarantee

We believe the best customer experience comes from not only how our products perform and how easy they are
to use, but also from giving our customers the peace of mind to know that our MFP are backed by the best
guarantee in the industry. So when your new MFP arrives, you’ll know you are getting the latest technology,
superior service and support and a lease-long guarantee, direct from the manufacturer.

“It Works or It Walks”

We are so confident in the quality of our products that we guarantee your Konica Minolta MFP will (1) meet
factory specifications and (2) be compatible with your network, or we’ll replace it with an equivalent model:

First two years: replacement will be a brand new MFP

After two years: replacement may be new or refurbished

Plus, Konica Minolta will also provide a $1,000 credit towards your next Konica Minolta MFP as a way to say
“we’re sorry for the inconvenience.”

We’ve Got You Covered

The best customer experience is one that avoids problems altogether which is why we’ve established remote
monitoring and a rapid response process in conjunction with your local sales representative.

Our Solutions & Support team will proactively monitor our installed MFP’s performance, looking to identify
potential issues before they become problems for our customers.

Should a problem arise, our technical support, local service manager and advanced diagnostics team members
are all empowered to authorize a replacement, allowing for a fast and easy resolution.

Terms & Conditions – Customer ONE Guarantee

  • Equipment must be covered under full coverage maintenance agreement for term of Lease
    • Genuine Konica Minolta parts and consumables must be used throughout the term of
      the lease and maintenance procedures must be performed according to published
    • Improper use, electrical power, customer abuse and/or negligence and acts of God
      are not covered under this program
  • Equipment Replacement Guarantee
    • If Konica Minolta Business Solutions USA, Inc. or its authorized Dealer is unable to
      service a Konica Minolta product in the customer’s office, a loaner will be provided at
      no charge while in-shop repairs are performed.
    • If within the first two years after installation the equipment cannot be repaired to
      meet factory specifications, we will replace it with a brand new Equivalent Model.
    • After the first two years and through the end of your lease, if the equipment cannot
      be brought to original specification, we will replace it with an equivalent model that
      may be new or refurbished.
    • If the equipment is replaced during the course of the lease, the customer will receive a
      credit of $1,000 towards the lease of a new Konica Minolta MFP provided it is
      exercised within 30 days of lease expiration and the new equipment is leased through
  • Published Specifications include those listed on official Konica Minolta Product Literature for
    that model.
  • Konica Minolta Business Solutions USA, Inc. makes no warranties whatsoever, expressed or
    implied, with regard to the products purchased, leased or rented by customer, the service, the
    software included with the product or its installation and maintenance and expressly excludes
    all other warranties including the implied warranties of merchantability and fitness for a
    particular purpose.
  • Customers exclusive remedy shall be replacement or repair of the product or non conforming
    parts at the option of KMBS as provided in this Customer Experience Guarantee. Neither
    KMBS or its dealer shall be liable for any damages, including but not limited to damages due to
    loss of data or information of any kind, loss of or damages to revenue, profits or goodwill,
    damages due to any interruption of business, damage to customer’s computers or networks,
    even if advised of the possibility of such damages. Customer expressly waives its rights to
    special, consequential, exemplary, incidental or punitive damages or monetary damages of
    any kind.
  • Konica Minolta is the only manufacturer who will replace your MFP with a brand new unit
    during the first two years, should it fail to meet factory specifications or function on your
    network.Network Environment
  • The guarantee specifies that the network environment, including PC’s and other access
    devices, remains the same as it was when the MFP was installed . Konica Minolta cannot
    guarantee the functionality of the MFP after network upgrades, software version & peripheral
    changes or the addition of entities not present upon the original install are introduced. In this
    case, Konica Minolta will make every effort to work with you to ensure your MFP can function
    in the new environment up to and including requesting and implementing approved
    specification changes to the Konica Minolta firmware in order to function after the changes
    are completed.