Feedback Form We appreciate your feedback. Tell us how we’re doing! Customer Care Satisfaction Survey If you are human, leave this field blank.Date *Customer Account Name: *Name of Person Completing Survey: *Phone:Please select the survey type you are filling out in order to populate the correct questions: *Post Sales CallPost Service Call1. Was the equipment delivered on time when requested? *YesNo 2. Was the equipment installed to your satisfaction? *YesNo3. Are the networked Features operating to your satisfaction? *YesNo4. Was the installation and networking completed in a timely manner? *YesNo5. Does your new solution meet your meet your expectations? *YesNo6. Did your Account Executive accurately represent the new solution? *YesNo7. Were the functions of the machine explained and demonstrated to you? *YesNo8. Overall, how satisfied are you regarding your sales experience? *YesNo9. Would you recommend / refer our business to others? *YesNoIf 'yes,' who should we contact? If 'no,' please elaborate. *10. What suggestions do you have for us to better serve your needs? *1. Did the automated dispatching system take your call? *YesNo2. Were you notified by your field engineer within 1 hour after placing the service call? *YesNo3. Did the field engineer handle the equipment problem to your satisfaction? *YesNo4. Did the field engineer maintain a clean work space during the service call? *YesNo5. Did the field service engineer leave your equipment and the surrounding area clean? *YesNo6. Did the field engineer leave your equipment in good operating condition? *YesNo7. Did the field engineer review the diagnosis and repairs before leaving? *YesNo8. Overall, how satisfied are you regarding our service in responding to your call? *YesNo9. Would you recommend / refer our business to others? *YesNoIf 'yes,' who should we contact? If 'no,' please elaborate. *10. What suggestions do you have for us to better serve your needs? *Additional CommentsCaptcha *reCAPTCHA is required.Submit